frequently
asked questions
To help make the process as seamless as possible, you can find answers to some of the most frequently asked questions below.
Why should I entrust Jetsetter with my holiday plans?
Imagine having your own dedicated travel concierge – a real person you can rely on, who genuinely cares about every detail of your holiday and ensures your experience is as seamless and memorable possible.
- Working with Jetsetter Travel means your trip is managed by Stefania, the founder and sole travel advisor, who personally designs and coordinates every detail tailored to your individual travel needs.
- Booking travel independently often seems simple until problems arise. Common issues include missed connections, restrictive or difficult to navigate communications with offshore airlines and travel vendors, misleading accommodation, incorrect dates or locations, and unexpected fees. When flights are cancelled or plans change, self-bookers are left navigating airlines and suppliers alone.
- With Stefania, every itinerary is carefully planned and managed. You receive trusted recommendations, coordinated bookings, and support before and during your trip, giving you confidence and peace of mind that self-booking rarely delivers.
What types of travellers do you typically work with?
Jetsetter Travel works best with travellers who value personalised service, expert recommendations, and thoughtfully planned travel experiences.
Stefania often works with:
- Busy professionals who want to enjoy their holiday without worrying about the details – Stefania handles everything for you.
- Couples and families who want a seamless, stress-free holiday experience designed around your preferences.
- Travellers celebrating special occasions who want every moment curated to create unforgettable memories.
- Individuals who value expert guidance and personalised recommendations rather than spending hours planning on their own.
Who Jetsetter Travel may not be the right fit for
While the trip planning process is collaborative, flexible, and tailored to each client’s needs, Jetsetter Travel works best with clients who value the time, expertise, and dedication required to create exceptional travel experiences. Ensuring every journey is memorable, effortless, and meticulously managed is our sole mission statement, and we pride ourselves on partnering with clients who place full trust in our professional guidance and ability to facilitate this.
We are not the right fit for clients who:
- Do not recognise the value, convenience, support or expertise of a professional travel advisor.
- Insist on managing all bookings and logistics themselves.
- Prioritising only the lowest possible price and expecting our pricing to match online discount offers.
- Are collecting multiple quotes purely to compare prices without intention to finalise a booking with our agency.
How are Travel Advisors remunerated?
Travel Advisors earns their income directly through negotiated, exclusive supplier contract agreements.
When you book hotels, cruises, tours, or travel packages with a Jetsetter Travel, any remuneration from suppliers is built into the overall cost, with no additional or itemised service fees added to your invoice.
For more customised or complex itineraries, a planning or service fee may be imposed up-front, reflecting the time, expertise, and support Stefania provides in designing and managing your trip from the onset of the enquiry.
With our collaborative and flexible approach to your trip plans – your expectations and overall spend is managed accordingly throughout the process.
Do you charge any up-front planning or service fees?
Yes, in some cases planning fees apply. These fees vary depending on the complexity of your itinerary and the level of research required.
As a boutique travel advisory, Jetsetter Travel uses these fees to ensure Stefania can dedicate the time and expertise needed to craft a high-quality, personalised travel experience tailored specifically to you.
By implementing upfront planning fees, Jetsetter Travel protects both your time and Stefania’s, ensuring every interaction is focused on creating a seamless and exceptional journey.
What trip-styles and experiences does Jetsetter assist with?
Tailor-made holiday planning – Complete, end-to-end itineraries designed to suit your schedule, interests, and travel style, from start to finish. Every detail is considered, from accommodation to activities, ensuring a seamless and personalised experience.
Ocean, sailing, river, and expedition cruising – Curated cruise experiences, including boutique river cruises, luxury ocean voyages, and expedition adventures across the globe.
Luxury and premium organised touring – Fully guided tours with hand-picked accommodations, private guides, and unique experiences, allowing you to explore destinations in comfort and style.
Sporting, event, and special interest travel – Travel tailored to your passions, whether it’s attending major sporting events, cultural festivals, or niche interest gatherings.
Group travel – Seamlessly organised travel for school groups, organisations, friends, families, or special interest groups, including coordinated itineraries.
Rail travel – Luxury and scenic rail journeys around the world, from iconic trains to off-the-beaten-path routes, with carefully arranged connections, cabin classes, and curated onboard experiences.
Curated tours and unique experiences – Access to experiences that go beyond the typical tourist route, from private tastings and behind-the-scenes cultural tours to bespoke adventures and once-in-a-lifetime activities.
Mystery destination holidays – Leave the planning to us. Enjoy the excitement of discovering your destination and itinerary along the way, with every detail expertly arranged in advance.
Comprehensive travel logistics, guidance and support – International flights, point-to-point transportation, travel insurance, visa advice and assistance – Comprehensive travel logistics support, including premium flight bookings, transfers, insurance guidance, and visa assistance, ensuring your entire journey is seamless and stress-free.
Can you help if I have already started planning my trip?
Absolutely. Many clients approach us after starting their own research and quickly realise the value of professional, expert guidance. While Jetsetter Travel focuses on end-to-end trip planning rather than partial assistance with ‘bits and pieces’ of trip arrangements, Stefania can review and refine your plans, recommend trusted suppliers, manage all bookings, and ensure every detail is coordinated for a seamless and stress-free travel experience.
What if something goes wrong while I am travelling?
One of the key benefits of working with a travel advisor is having someone to assist if unexpected issues arise.
If there are delays, changes, or travel disruptions, Stefania will help coordinate solutions with airlines, hotels, and tour providers so you are not managing the situation on your own.
How far in advance should I start planning?
For the best availability and choice, it is recommended to begin planning around three to nine months in advance. This is particularly important for peak travel seasons, cruises, or more complex itineraries.
Starting early also allows Stefania to secure the best travel experiences and accommodation options for your trip.
How do I get started?
To get started, simply hop over to our Design Your Journey page here and complete your holiday enquiry form. We will be in touch shortly to discuss next steps.
the
jetsetter’s
guide
Each guide offers insider knowledge, handpicked experiences, and trusted recommendations drawn from real expertise and local insight. From where to stay and dine to what to see, do, and avoid, these guides are built to help you travel with confidence, clarity, and ease.